logo

Dunn Energy Cooperative
PO Box 220
N5725 600th Street
Menomonie, WI 54751
(715) 232-6240





If you experience problems logging in or would like to pay by phone,
please contact Dunn Energy Cooperative at 1-800-924-0630.

Privacy Policy

Bill4U Privacy Policy


Dunn Energy Cooperative believes that electronic privacy and security are critical components of any effective website. This Privacy notice describes Dunn Energy Cooperative's commitment to protecting the personal privacy of our member-customers.

Dunn Energy Cooperative does not reveal any non-public personal information that is provided by our members through our Web site to any third parties, except when necessary, and as permitted by law, to provide that information to a service provider as part of the service you request on this web site, or when requested to do so by a governmental agency having jurisdiction, or by a court of competent jurisdiction or other operation of law. Dunn Energy Cooperative will take all reasonable steps to keep information confidential.

Standard information gathered during enrollment includes member number, user ID, password, secret question and answer, email address, and banking information if the member is using the bill payment services that are provided. To ensure that information remains confidential, it is sent using a "secure session" utilizing Secure Socket Layer (SSL) technology. This ensures that web communications are encrypted between a user's web browser and Dunn Energy Cooperative's Bill4U ASP data center.

Dunn Energy Cooperative's web site makes limited use of "cookies" for the purpose of facilitating user identity and status during e-commerce transactions. A cookie is a small text file stored on a web site visitor's hard disk that allows a web server to recall certain information that the visitor has already entered.

Terms and Conditions

Bill4U Terms & Conditions


Bill4U service is provided by Dunn Energy Cooperative with assistance from Computer Programming Services, Inc. Information collected from you during Bill4U enrollment will be used only to assist in presenting your Dunn Energy Cooperative bills and in processing payments according to the terms below.

Bill4U Use. By accepting the Bill4U Terms & Conditions, you authorize your Dunn Energy Cooperative bills to be delivered to you electronically. A notification that your bill is available will be sent to your email address. Following your enrollment, you will receive one more paper statement.

If you agree to receive your bills electronically through Bill4U, you may pay your bills in one of three ways:
A. Through an automatic bank withdrawal
B. Electronically through Bill4U
C. In our office

Paying your bills via automatic bank withdrawal requires a pre-arranged agreement with Dunn Energy Cooperative. The amount of your bill will automatically be withdrawn from your bank account each month.

Paying your bills through Bill4U requires you to enroll one or more of your bank accounts. Then each month, you select the bank account to pay from and the amount to pay. Dunn Energy Cooperative will not charge you fees for utilizing the Bill4U service. If you receive multiple bills, by enrolling in the Bill4U service you are agreeing to pay each of the bills individually. It is anticipated that most payments will be processed within two(2) business days of date you click to make your payment online. Online payments should be made no later than the actual due date to avoid late payment charges. A bill payment is "new" when you make the payment. New payments may be canceled or you may change the amount of a new payment. There are no fees for making, changing, or canceling a payment. A bill payment is "processed" once it has been pulled from the Bill4U system to send to the bank for processing, which will be within 2 business days of the day you made the payment. Processed payments may not be canceled or changed. We will make every possible effort to make your payments properly. However, we shall incur no liability if we are unable to complete any payments initiated by you because of any one of the following circumstances:
A. If your bank account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft account;
B. The bill payment processing center is not working properly and you know or have been advised by us about the malfunction and alternate means of paying your bill before you execute the transaction;
C. Circumstances beyond our control (such as, but not limited to, fire, flood or interference from an outside force) prevent the proper execution of the transaction and we have taken reasonable precautions to avoid those circumstances.
D. You have provided us with incorrect banking information or have failed to update your banking information when changes occur.

Provided none of the previous four (4) exceptions are applicable, if we cause an incorrect amount of funds to be removed from your payment account(s), we are responsible for returning the improperly transferred funds to your payment account.

Enrolling. When enrolling with Bill4U, you represent and warrant that:
A. You are 18 years old or older.
B. You are using your actual identity and that any information you provide to Dunn Energy Cooperative is accurate and complete.
C. Your enrollment with Dunn Energy Cooperative and use of Bill4U will not violate any local, state, national or international laws or regulations.

Passwords. To use Bill4U services you select a unique User I.D. and a password during the enrollment process. Anyone with knowledge of a customer's User ID and password can login to Bill4U and access your account information. Therefore, your password must be kept secret. By agreeing to the terms and conditions of this agreement, you agree to be solely responsible for the confidentiality and use of your password, as well as for any communications entered on or fund withdrawals authorized through Bill4U using your password.

As a condition of use, you must notify Dunn Energy Cooperative at once if you believe your password has been lost or stolen or that someone has withdrawn money from your account without your permission. Dunn Energy Cooperative reserves the right to re-set passwords that have been lost or stolen. If you forget your password and correctly provide the email address that you entered during enrollment, your password will be emailed to you.

If a Transaction is Returned. When making your payments online through the Bill4U service, you are requesting the system to make payments for you from your payment account(s). If we are unable to complete the transaction for any reason associated with your payment account(s) (for example, there are not sufficient funds in your Payment Account(s) to cover the transaction), the transaction will not be completed. In that case, you will immediately reimburse us the amount of the payment that has been returned to us plus applicable fees.

Address or Banking Changes. You agree to promptly change your Bill4U information with updated email address information when any address change occurs. Additionally, you agree to promptly change your Bill4U information with updated banking information when any banking change occurs.

Security of Site and Confidentiality of Information. Dunn Energy Cooperative will store and protect information collected from you during enrollment in the same manner we store and protect other personal customer information. We will only disclose information to third parties about your account or the transfers you make:
A. Where it is necessary for completing payment transactions.
B. In order to comply with a government agency or court orders.
C. If you give us your written permission.

We are not responsible for any breach of security or for the actions of any third parties that may obtain any personal information. Dunn Energy Cooperative will not be responsible for any loss resulting from a cause over which it does not have direct control, including, but not limited to, failure of electronic or mechanical equipment or communications lines, telephone or other interconnect problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labor problems, wars or government restrictions. Use of Bill4U is solely at your own risk and is subject to all applicable local, state, national and international laws and regulations. Although we have tried to create a secure and reliable service, the confidentiality of any communication transmitted over the Internet cannot be guaranteed. Accordingly, Dunn Energy Cooperative and its affiliates are not responsible for the security of any information transmitted via the Internet. Actual or attempted unauthorized use of Bill4U may result in criminal and/or civil prosecution. For your protection, Dunn Energy Cooperative reserves the right to view, monitor and record activity on Bill4U without notice or permission from you. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with investigation or prosecution of possible criminal activity on Bill4U. Dunn Energy Cooperative will also comply with all court orders involving requests for such information.

Other Terms and Conditions. The terms and conditions set forth here are for the Bill4U service. They do not change any tariffs or other regulations governing the terms and conditions pursuant to which Dunn Energy Cooperative provides you energy and related services or the terms and conditions pursuant to which Dunn Energy Cooperative provides you use of the Dunn Energy Cooperative website. This agreement shall be governed by the laws of the state of Wisconsin, without regard to its choice of law or conflict of law rules.

In Case of Errors or Questions About Your Electronic Bill. If you have any questions or comments regarding your bill, your electric service, or transfers from your bank account using our service, please contact us by email at billing@dunnenergy.com or call 1-800-924-0630.

Warranty. The foregoing shall constitute Dunn Energy Cooperative's entire liability and your exclusive remedy. IN NO EVENT SHALL DUNN ENERGY COOPERATIVE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR THIS SERVICE.

Exclusions of Warranties. THIS SERVICE AND RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Termination or Discontinuation. In the event you wish to discontinue this service, you must initiate de-enrollment by contacting us at
1-800-924-0630. We may terminate service to you at any time and/or revoke your right to use the software. Neither termination nor discontinuation shall affect your liability or obligations under this agreement.

Limitation. Your enrollment in this service may not be fulfilled if we cannot verify your identity or other necessary information. Through your enrollment in this service, you agree that we reserve the right to obtain financial information regarding your account from a financial institution to resolve payment-posting problems.

FAQ

FAQ


If you have questions about your Bill4U service, check here first to see if any of these answers to frequently asked questions provide the help you need. If you don't find your answer here, email us at billing@dunnenergy.com or call us at 1-800-924-0630.

Q: What are cookies and how do I enable them on my PC?

A: A cookie is a small text file stored on a Web Site visitor's hard drive that allows a Web server to recall certain information that the visitor has already entered. They are used for the purpose of facilitating user identity and status during e-commerce transactions. To use this website, cookies need to be enabled on your PC. Please note that you may need to enable cookies on your PC again if you do an upgrade to your PC.

Enabling cookies varies slightly between browsers and browser versions. To determine your browser version, click "Help" from your toolbar and select "About".

-To enable cookies from Internet Explorer:
  1. From the top menu choose TOOLS.
  2. Choose INTERNET OPTIONS.
  3. If you have Internet Explorer Version 5 or earlier
a. Click on the SECURITY
b. Click on the CUSTOM LEVEL
c. Drag the scroll bar down to the cookies settings.
d. Change cookie settings to ENABLED.
  4. If you have Internet Explorer Versions 6 or later
a. Click on PRIVACY tab
b. Click on ADVANCED tab
c. Make sure the following are checked
- Override automatic cookie handling
- First-party Cookies have ACCEPT chosen
- Third-party Cookies have ACCEPT chosen
  5. Click OK on all the windows to accept your changes.
  6. Close your browser to secure your changes.
     
- To enable cookies from Netscape:
  1. From the top menu choose EDIT.
  2. Choose PREFERENCES.
  3. Click ADVANCED.
  4. Click either ACCEPT ALL COOKIES or ONLY ACCEPT COOKIES ORGINATING FROM THE SAME SERVER AS THE PAGE BEING VIEWED.
  5. Click OK on all windows to accept your changes.
  6. Close your browser to secure your changes.

> Go to Top

Q: What is Bill Presentment and Payment?

A: With bill presentment, you receive your monthly bills electronically when you log in to the web site. New bills are listed on the "View Statements" page. From this page you can view a detailed bill. After viewing your bill(s) online you may then pay one of three ways:

1. Online Payment - This option allows you to enter your bank or credit card account information once during enrollment. Then each month, you authorize the payment to be made by clicking to pay. Click to pay will process credit card payments or bank account payments within 2 business days.

2. Automatic Payment - This option automatically charges your credit card or deducts from your checking/savings account the amount due each month without clicking to pay.

3. Pay in our office.

> Go to Top

Q: Am I charged a fee for this service?

A: No. Dunn Energy Cooperative will not charge you a fee to view or pay your bill online.

> Go to Top

Q: What system requirements does my PC need?

A: Any PC that can access the Internet can use electronic bill presentment and payment. It is recommended that you are using a browser that supports 128 bit encryption when viewing bills online. To determine your browser version, click 'Help' from your toolbar and select 'About'. The security level (cipher strength) is listed in that section.

Adobe Acrobat Reader is required to view your bills online. It can be downloaded and installed for free at http://www.adobe.com

> Go to
Top

Q: How do I view Online Bills?

A: You login to the Bill4U site using your User Id and password. Click on the "View Statements" link located on the left side of the page. Then select the statement you wish to view.

> Go to Top

Q: How do I know when my bill is ready for me to view?

A: You will be sent one email for each of your accounts, notifying you that your bill is ready for you to view.

> Go to Top

Q: Will I still receive a paper bill if I receive my bill electronically?

A: No. You will not continue to receive a paper bill. If you desire a paper copy, you can print copies from the e-bill site.

> Go to Top

Q: How can I make my payment to Dunn Energy Cooperative?

A: You can make payment one of three ways:

1. Online Payment - This option allows you to enter your bank or credit card account information once during enrollment. Then each month, you authorize the payment to be made by clicking to pay. Click to pay will process credit card payments or bank account payments within 2 business days.

2. Automatic Payment - This option automatically charges your credit card or deducts from your checking/savings account the amount due each month, on the due date, without clicking to pay. To set up automatic payment just click on

3. Pay in our office.

> Go to Top

Q: Does my bill cycle change if I receive my bill electronically?

A: No. Electronic bills will be sent to our customers the same time paper bills are sent.

> Go to Top

Q: What if I forgot my password?

A: If you forget your password, you can reset your password by clicking on the "Forgot your password?" link on the main login page. You will need to enter the email address associated with your account and click "Send". A new password will then be emailed to you at that email address.

Once you have logged in using your new password, we suggest that you click on the "Your Profile" link and change your password to something you will remember.

> Go to Top

Q: How do I contact Dunn Energy Cooperative with questions?

A: You can contact us by email at billing@dunnenergy.com or call us at 1-800-924-0630.

> Go to Top

 

View news from your Cooperative
.